Problems turning off the device?Updated a month ago

If you are a new user, note that some buttons have dual functions such as power on/off and Bluetooth pairing. The icons next to the buttons are symbols for reference, not actual buttons. The power button (>) typically has the power symbol beside it.

While the device is vibrating, first check that all button functions work; try changing the vibration pattern or adjusting the intensity. This will show whether the buttons and software are functioning correctly.

If a persistent Bluetooth connection exists between the device and a phone or the Remote, you cannot power down the device until the connection is terminated. End the connection by fully closing the app or by holding the Remote’s power button until it disconnects.

Next, connect the device to the USB cable to charge. MysteryVibe devices should not vibrate while charging, so the vibration should stop once the device detects power.

If this does not resolve the issue, please contact us, as the device may be faulty. Let the battery run down completely, then give it a 5 - 10 minute charge to see whether a hard reboot fixes the problem. Please also report the issue to [email protected].