Problems turning off the device?Updated a month ago

If you’re new to the device, remember that some buttons perform two functions, such as power on/off and Bluetooth pairing. The icons beside the buttons are simply symbols for reference, not additional buttons. The power button (>) usually has a power symbol next to it.

While the device is vibrating, first check that all the buttons work by changing the vibration pattern or intensity - this confirms that both the buttons and software are functioning correctly.

If the device is connected to a phone or the Remote via Bluetooth, you can’t power it down until the connection is terminated. Close the app completely or hold the Remote’s power button until it disconnects.

Next, connect the device to the USB cable to charge. MysteryVibe devices shouldn’t vibrate while charging, so the vibration should stop once the device detects power.

If the issue persists, the device may be faulty. Let the battery run down completely, then give it a short five-to-ten-minute charge and see whether a hard reboot fixes the problem. Please also report the issue to us at [email protected].