Problems turning off the device?Updated a month ago

If you’re a new user, remember that some buttons have dual functions, such as power on/off and Bluetooth pairing. The icons next to the buttons are indicators, not additional buttons. The power button (>) typically has the power symbol beside it.

While the device is vibrating, first check that all button functions work by changing the vibration pattern or adjusting the intensity. This will show whether the buttons and software are working correctly.

If the device is connected to a phone or the remote via Bluetooth, you can’t power it down until the connection is terminated. Close the app completely or hold the remote’s power button until it disconnects.

Next, connect the device to a USB cable to charge. MysteryVibe devices shouldn’t vibrate while charging, so the vibration should stop once the device detects power.

If this doesn’t resolve the issue, the device may be faulty. Let the battery run down completely, then give it a short five- to ten-minute charge and see whether a hard reboot fixes the problem. Please also report the issue to us at [email protected].