My Poco won't turn onUpdated a month ago

Please note that all our products ship in Travel Lock mode. To release the device, connect it to a USB power source. After it has charged for a short time, unplug the USB cable and try turning the device on.

If you still have problems, please check the following and let me know the results so I can pass them to our technical team:

1. Use a different power source and a different USB cable.

2. Inspect the charging port for dirt or dust.

3. Check whether any lights appear when you start charging the device.

4. Press each button a few times to confirm you feel distinct, repeated clicks.

5. Turn the device on by pressing the power button for about 2 seconds. (Some units turn on and then off again if you hold the button too long. Updating the firmware through the app usually resolves this.)

6. After attempting to power on, press each button individually. Each press should cause the light to turn on, indicating the button press was registered.

The timing is subtle:

Correct: Press the power button, count “one - two,” then release. Holding it for about 1 second and releasing before the light flashes also works.

Incorrect: Holding the button for roughly 4 seconds triggers 2 seconds for power-on and another 2 seconds for power-off.

If none of these steps work, please contact us at [email protected].