MV Remote Troubleshooting
Having trouble with your MV Remote? We've got you covered.
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MV Remote
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What are the MV Remote’s features, specs and dimensions?
The MV Remote is a Bluetooth device that connects wirelessly with Crescendo 2, Tenuto 2, Legato, Molto, Tenuto Mini, and Poco. It is lightweight and compact, weighing only 0.09 lbs (40 g). The dimensions of the MV Remote are 1.57 x 3.94 x 0.98 in (4
What's in the MV Remote box?
The Bluetooth MV Remote comes in a sleek box with a beautifully designed instruction manual and a USB charging cable.
What is the benefit of the MV Remote?
The MV Remote is a very user-friendly, easy-to-use device with large, tactile buttons, so you can control any of your MV devices from up to 3 meters (10 feet) away. The MV Remote lets you easily change the intensity and vibration patterns. You can co
Do I need the MV Remote to use my MV devices?
All our devices work perfectly without the MV Remote. The MV Remote simply lets you control any of your favorite MV devices from up to 3 meters (10 feet) away.
From what distance can I control MV vibrators using the MV Remote?
You can use the MV Remote to control any MV vibrator from a distance of up to 3 meters (about 10 feet).
Which products are compatible with the MV Remote?
The MV Remote is compatible with all vibrators made by MysteryVibe.
Can I use the MV Remote with vibrators that aren’t from MV?
The MV Remote is compatible only with MysteryVibe vibrators.
Does the MV Remote come with a warranty?
The MV Remote comes with the standard MV 2-year warranty, valid from the day you receive your device. Please register your device using your order number at https://mv.health/pages/register-product. If you can’t find your order number, contact us at
Does the MV Remote require batteries to operate?
The MV Remote is sustainably made and rechargeable via the included USB charging cable.
How do I use the MV Remote alone or with a partner?
Connect intimately in new ways with the MV Remote. Control your or your partner’s vibrator with the MV Remote. Experience enhanced intimacy through synchronized vibrations. Surrender control of your pleasure to your partner. Stimulate multiple erogen
Where do I find the model number and serial number of the MV Remote?
You will find the model and serial numbers on the back of the MV Remote.
How do I connect the MV Remote to an MV device?
- Turn on Bluetooth on the MV device you want to control with the MV Remote. See each product’s user guide for assistance. - Press and hold the Scan button (•) for 2 seconds to search for nearby devices. While scanning, the MV Remote’s status light g
How do I connect multiple devices to the MV Remote?
It’s possible for the MV Remote to control up to three MV devices at the same time for total sensory immersion. Imagine the difference between a two-hand massage and a six-hand massage - multiple MV devices can stimulate different erogenous zones for
What do the buttons on the MV Remote do?
You can enjoy your favorite MV devices hands-free by using the MV Remote buttons. Power On/Off button: Press and hold the power button for 2 seconds to turn the MV Remote on. Press and hold it again to disconnect any connected devices. Scan/Channel b
How do I change the vibration patterns on my device using the MV Remote?
To change to the next vibration pattern, press the > button on the MV Remote. To return to the previous vibration pattern, press the < button on the MV Remote.
How do I change the intensity using the MV Remote?
To increase the intensity using the MV Remote, press the + button. To decrease the intensity using the MV Remote, press the - button.
Can I create my own vibration patterns with the MV Remote?
The MV Remote lets you change the vibration patterns already stored on your MV device. To create new vibes, download the free MysteryVibe App, available on both the Apple AppStore and Google Play. With the app, you can not only create new vibes but a
How do I swap between devices with the MV Remote?
To toggle between connected devices on the MV Remote, press the Scan/Channel button (•). Each channel flashes yellow when a device is connected, then turns green to indicate the channel currently controlled by the MV Remote.
Can I use the MV Remote with the MysteryVibe App?
Yes, you can connect the MV Remote to the free MysteryVibe app to update its firmware.
How do I clean the MV Remote?
We recommend wiping the outer surfaces of the MV Remote with a slightly damp cloth. Do not splash water on the MV Remote or submerge it in water, as this may damage it.
Can I use the MV Remote and MysteryVibe App at the same time on my devices?
No, you can’t use the MV Remote and the MysteryVibe app simultaneously, because both connect to the device via Bluetooth, and a device can maintain only one Bluetooth connection at a time.
Where do I find the model number and serial number of the MV Remote?
You will find the model and serial numbers on the back of the Remote.