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MysteryVibe App Troubleshooting

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Do I need the MysteryVibe App or can I use the devices on their own?

All our devices work seamlessly without the MysteryVibe App. They come with an exciting collection of pre-installed vibes and you can navigate between them using the buttons on the device.

What can I do with the MysteryVibe App?

The MysteryVibe App is a completely free add-on to widen your experience of the products. With the app you can change the installed vibes by downloading new ones from the Vibe store. The app also allows you or your partner to control the device via B

What distance can I control my device from using the MysteryVibe App?

The MysteryVibe App works on Bluetooth low energy technology and can be used to control your device within a 10-metre (30 feet) range. We are also working on creating a long-distance version of the app where you will be able to connect with your part

How do I connect to the MysteryVibe App?

Download the MysteryVibe App from the Apple App Store or Google Play Store. Enable the Bluetooth on your phone.(Note that Android requires location permission for the Bluetooth functionality to work - this is an internal Android step, and your locati

How do I change the vibration patterns and intensity using the MysteryVibe App?

Go to the playlist menu (the top circle). Here you can swipe left or right to change the Vibes on your device in real time. To change the vibe intensity use the slider at the bottom of the same screen. You can also live control each motor by touching

How do I create vibration patterns with the MysteryVibe App?

You can create your own vibes on the MysteryVibe App. Step 1: Once you've connected your device, swipe down to the vibes menu and then tap on 'Create'. Step 2: From there, you can design your own vibration patterns, choosing the vibration pattern and

How do I swap between devices on the MysteryVibe App?

To change between devices on the MysteryVibe App, swipe down to the vibes menu and then click the gear wheel at the top right corner. Scroll down in the settings menu and you will see 'Swap device'. Here you can change between the different devices.

Why does the MysteryVibe App require my location?

Google's Android OS updated the way their system works and now requires location to be enabled in order to use Bluetooth. Without giving location access it is no longer possible to use Bluetooth devices with Android phones. Please note that this is a

When I connect to the MysteryVibe App, it asks me to update my device. Why is that?

We regularly release new features to improve reliability and make our devices even more exciting. The update file is quite large and can take around 10 minutes to complete, however you will only need to do this once after an app update.

Does the MysteryVibe App work on windows phones?

Unfortunately, since Microsoft has discontinued support for Window Phone OS, the MysteryVibe App is only available on iOS & Android.

How do I activate stealth mode?

Stealth Mode is a feature that disables several lights on your vibrator during use, such as intensity changes and vibration pattern selections. Note: Bluetooth connection, charging, and power on/off lights will still flash even with Stealth Mode. Ste

How do I update my device with the MysteryVibe App?

Check out this 3-minute video on how to update your vibrating device with the MysteryVibe App. To update the MV Remote with your app follow this process. Video: https://youtu.be/xohbLE5mFQA. Here is a step-by-step guide:. Step 1: Open the app. Step 2

How do I update the MV Remote with the MysteryVibe App?

Watch this short 5-minute video on how to do a Remote update. If your Remote needs a software patch, 2 updates might be necessary. Video: https://youtu.be/4OY5CEe0l1Q?list=PLc9ZuVZgUuM2CmcuaGbZX2WpbcZwQCViB. Here is a step-by-step on how to update yo

How do I set a background timeout on the MysteryVibe App?

What is background timeout?. Most of us have multiple apps we are toggling between and using at the same time. However, if MysteryVibe’s App was put into the background and another app was used, like a phone call, music app or YouTube video, the Myst